Support

What is the usage environment for this template?

Adapted software: EXCEL2016 or above / Google Sheets

Adapted devices: Desktop / Laptop

Adaptation system: MAC / WINDOWS

Template size: 2.3MB

 

Is the purchase an immediate download?

Yes. When complete purchase at Paypal.com, you will be directed to the download page, where you may download the template package immediately. 

 

If you encounter any problems during the download process, please feel free to let us know via g2excelservice@hotmail.com, then we will manually send the template package to your email.

 

Is there a subscription fee? Are there any other hidden costs?

Not at all.

 

Can I share the file with my colleague/team?

Yes, and you do not need to purchase separate licenses to do so. Please read the "Limited Use" and "Limited Private Sharing" sections in Terms for clarification. Note that if your "team" consists of members outside your company, then they may use the spreadsheet, but if they want to use it for any other project, they need to purchase their own license for their own company.

 

What do I do if there is a problem?

If there are problems after your purchase, feel free to contact us. You can expect a response within a 1 business day, depending on where you are in the world. If it's a download problem, the resolution will be to email a copy of the file to the address given during the purchase process.

 

What do I do if I have problems using the spreadsheet?

Please watch the demo videos on the main page and product page, or, feel free to contact us.